TERMS & CONDITIONS
These are the terms and conditions on which Saarvam Sdn Bhd (“we” and “us”) provide our services to you, the customers or participants (“you” and “your”) for any Tri Fun Sports or Atlantians or both event (“event”) and class (“class/classes”).
Please ensure that you follow the general swimming pool rules and/or any rules that are specific to a particular pool. We reserve the right to vary these terms and conditions at any time.
All customers are expected to abide by the terms and conditions laid out below. In the unlikely event of failing to do so, a customer may be requested not to continue the event with us. A refund will not be eligible under these circumstances.
Please read these carefully before booking or starting your event/class with us.
‘Tri Fun Sports’ and ‘Atlantians’ are swimming club organized by Saarvam Sdn Bhd, a company registered in Malaysia and Kementerian Belia & Sukan Daerah Kinta (KBS). Saarvam Sdn Bhd’s company registration number is 1431777-K and our registered office is at 29, Laluan Klebang 31, Klebang Perdana, Chemor 31200 Ipoh, Perak, Malaysia.
All participants are obliged to disclose their health conditions which may be affected by the swimming event/class.
Any historical medical conditions/background such as previous surgeries must be disclosed to us prior to signing up the event/class.
We reserve the right to withdraw you from continuing the event/class if we deem you are unfit/unsuitable to continue the swimming lessons without refund, even with or without proper disclosure of your health conditions.
It is best to seek advice from a medical professional or specialist if you have any prevailing medical conditions and to obtain a written confirmation from a qualified medical professional that you are allowed to take part in our event/class.
You are responsible for your own safety, actions and behaviors before, during and after the swimming event/class in the vicinity of our swimming event’s/class’s premise, including the changing area. Appropriate swimming wear (i.e. swimming suits/trunks) must be worn before entering the pool. Shoes must be removed before entering the poolside.
Safety for our participants is our paramount concern and we have the right to remove anyone on, in or around the pool who gives us any concern whatsoever with regard to safety.
You must not run or act inappropriately once within the pool vicinity. We shall not be responsible for any injury/accident caused as a result of yours or other participants’/students’ negligence or failure to follow the instructions and rules.
We do not accept liability for sickness, personal injury or death of any participants/students. The organizers providing the facility and their servants are under no liability whatsoever in respect of personal injuries, loss or damage to personal property whilst attending the event/class.
3.Event/Class Fees and Payment Method
Each event or class fees are stated as the ticket sell during registration for the event on the website and class fees are as stated during class registration on the website. All sign ups will be reserved after payment is made. We shall not be liable for any loss incurred if the stipulated period for reservation has ended.
You are required to make payment to the company directly. You may make a cash deposit or transfer electronically online to the following:
Bank Name: HSBC
Bank Account Name: Saarvam Sdn Bhd
Bank Account No.: 383-654803-101
Our instructor will not accept payment in any form.
Proof of payment / remittance advice must be produced to our Tri Fun Sports or Atlantians admin upon payment for verification.
In the event you decide not to continue anymore halfway into your event of choice, there will strictly be no refund
In case you change your mind after registering the event, a refund can only be requested when the following conditions are met:-
- Within the period of 7 days from the day of the event received your payment; AND
- Must be at least 5 days before the start of the event based on the date in the confirmation email sent to you.
Class refund is stated as in Important Notes for class at www.trifunsports/class
In an event of not having a proper pool to conduct the event for you after trying our best to relocate, we will prorate and refund your remaining lessons with us.
You are required to provide us with your local bank account details before we can process any refund. The accuracy of the bank account details is of essence and we shall not be held responsible for any loss/damage incurred if the information given is not accurate for our processing.
Any refund due to you will be refunded to you within twenty-one (21) working days of us agreeing to refund to you.
You are required to be on the day of the event/class as stated in email you received by us 30 mins before event/class started for attendance purposes. We will have safety measure talks to you before the start of the event/class.
The event/class will start accordingly to the stated time. We will not be liable nor compensate for lost time due to the participants arriving late.
You are required to inform us via WhatsApp or email if you cannot attend the event/class for any reason, in order to utilize the complimentary replacement refund.
The participants/students are responsible for attending the event/class on the fixed day and time in a timely manner. We shall not refund, compensate nor be liable for any loss/damage if the participant/student does not finish their sub-event/class by the end of the event/class.
We will make every effort not to cancel the event/class but the management reserves the right to alter the time of the event/class when necessary in the case of bad weather, unfit environment, timely pool maintenance or pool closure or any other unforeseen circumstance.
We shall give you as much notice as possible in a reasonable time of any such cancellation. We shall not be liable for any losses of any kind incurred by you as a result of such cancellation.
In the event of any cancellation or shutdowns due to any unforeseen circumstances or major public holidays, we will notify you accordingly and inform you another date so that you will still get to join the event/class.
7. Swimming Attire and Equipment
Participants/Students are required to bring the necessary swimming equipment such as swimming goggles and swim caps and wear appropriate swimwear during the event/class.
Proper swimwear (i.e. polyester fabric) must be worn by the participants before entering the pool. Other fabrics such as cotton shirts or denim shorts are not allowed to enter the pool.
Muslimah swimwear is allowed.
You may bring your own equipment such as kicking boards or floats but it is up to our instructors’ discretion to use it or not.
We may provide or use any equipment as appropriate during the event to help with your event as our instructors see fit.
8. Child’s Safety
Regardless of the child’s swimming ability, a child should always be under adult supervision at all times. Our instructors are not responsible for supervising your child’s whereabouts before and after the event/class.
Children and adults are not allowed to run or act inappropriately once within the pool vicinity before, during and after the class/event. We shall not be responsible or liable for any injury/accident caused as a result of disobeying the rules around the pool.
We do not accept liability for any personal injury or death of any participants. The organizers providing the facility and their servants are under no liability whatsoever in respect of any personal injuries and loss/damage to any personal property whilst attending any lesson/event and/or class.
9. Personal Belongings and Valuables
We will not accept liability for the loss of or damage to any personal valuables brought to the event and you are therefore requested to ensure that no valuable items are brought to the event or done so at your own risk.
All property left at any of our premises whether it is in the changing room, poolside, entrance halls or outside, is done so at your own risk. We do not accept any responsibility or liability for the loss, damage or theft of any personal belongings.
We highly encourage you to remove all jewelleries before entering the water or before you attend the class to avoid loss or damage to the jewelleries.
10. Privacy and Media Release
Our event complies with the Personal Data Protection Act 2010 (PDPA) of Malaysia in protecting the personal data of our customers.
All personal information of our participants will be treated with respect to privacy and will not be shared with any third party unless we are to provide otherwise according to any law or authorities.
Occasionally, our instructors or media team may take photographs and/or videos at our premises which may be used for our marketing and promotional purposes on, including but not limited to, our website and/or Facebook page.
By attending our event, you agree to allow us to fully utilise all forms of media taken at our premises for our marketing and promotional purposes. All rights are reserved for Tri Fun Sports and Atlantians only.
11. Rules of Conduct
Any event and its students/participants are guests at each of the hired locations at all times. All participants/students must follow the rules of the premise and the use of the facilities, including but not limited to the swimming pool, and have to comply with all instructions given by the staff of the premise.
All other guests, staff and our instructors at the premise should be treated with respect and should not be disturbed with any inappropriate act by the participants’ presence before, during or after the event.
If a participant, parent, guardian, family, friends or any other associate refusing to obey an instruction from a member of staff, behaving in an unruly manner towards a member of staff or any other person, or causing damage to pool premises or any of the furniture fixtures or equipment in those premises, you shall not be permitted to continue with the event/class.
We shall then have the right to terminate your participation without further notice and without being required to offer any refund to you.
We reserve the right to be compensated for any loss or damage caused by you to any property or equipment in our premises.
We are fully committed to delivering the highest standards of organizing the event/class. If you are not entirely satisfied with the service we provide to you, we would like to hear about it through our appropriate channel.
If we become aware of any problem during the event, we will aim to resolve this at the earliest stage possible. You can be assured that any complaint will be taken very seriously and treated with the utmost professionalism. Please do not hesitate to contact us on email@example.com for any issue.
Tri Fun Sports & Atlantians events and/or Saarvam Sdn Bhd reserves the right to change these terms and conditions at any time without prior notice.